Frequently Asked Questions
Carpet, upholstery, mattress and rug cleaning across Bath, Bristol & mid Somerset, including Midsomer Norton, Radstock, Bath, Frome, Wells, Keynsham, central, south and east Bristol, and nearby villages.
For homeowners & renters
Do I need a home visit before I get a price?
No. Every price is published up front on our price list, whether that's a room, a sofa, a mattress or a rug. Pick what needs cleaning and book your slot online in about 60 seconds.
How do I book, and how fast can I get a slot?
Two ways. Instant Book lets you build your price from the list and pick an available slot straight away, confirmed on the spot. Quick Quote is for anything that doesn't fit the standard list: send a couple of photos over WhatsApp, or by text if you don't have WhatsApp, and you'll get a firm price back the same day.
How do I pay?
Cash or bank transfer, due when the work is finished. We don't take payment in advance for standard bookings.
What happens if I'm not happy with the clean?
Get in touch within 7 days of the clean and we'll come back and re-clean the affected area free of charge. See our terms and conditions for the full guarantee, including what it does and doesn't cover.
What if I need to cancel or change my slot?
Message us on WhatsApp or reply to your confirmation email as early as you can. Cancelling with less than 24 hours' notice, or not being available when we arrive, carries a £25 fee, since the slot was reserved and we may already have travelled to you.
Do you clean rugs?
Yes, from small rugs up to large ones. Wool, silk, antique or heavily fringed rugs carry a real risk of shrinkage or colour bleed from wet cleaning, so we always check photos of these first before booking them in.
I'm a landlord or letting agent, is there a different process?
Yes, see the for landlords & letting agents section below, or head straight to our page for landlords and letting agents.
For landlords & letting agents
Do you need to see the property before quoting an end-of-tenancy clean?
No. The same published, fixed price list applies to end-of-tenancy turnovers, so you can book online in about 60 seconds without a site visit.
How fast can you turn a property around between tenants?
Instant Book confirms a slot straight away from the published price list. For anything outside the standard list, Quick Quote gets you a firm price back the same day from a couple of photos over WhatsApp or text.
Do we need to be there on the day, or can someone else give access?
No. At booking you can either give us the name and number of whoever will let us in, a tenant, contractor or keyholder, or choose to arrange access with us yourselves at least 24 hours before, for example keys from your office or a lockbox code.
Can we add our own account or property reference?
Yes, there's an optional account or reference number field at booking, useful for matching the job to your own records or a specific property.
How do you invoice, and how do we pay?
We email an invoice once the job is done and signed off, payable by bank transfer within 14 days. Bank details and the payment reference are on the invoice. We don't take payment in advance.
What if the checkout inspection isn't satisfied with the clean?
Our guarantee covers a letting or managing agent inspecting on the tenant's behalf, not just the tenant directly. Raise it within 7 days and we'll come back and re-clean the affected area free of charge. See our terms and conditions for the full guarantee.
Do you cover delicate or antique rugs?
Yes, though wool, silk, antique or heavily fringed rugs carry a real risk of shrinkage or colour bleed from wet cleaning, so we always check photos of these via Quick Quote before booking them in.
Can't find your answer here? Send us a message and we'll get back to you directly.